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FAQ

Frequently Asked Questions
Here are some frequently asked questions and answers. If you have a question that isn't answered here, please contact us and we'll post it here.

So how does this virtual assistant thing work?
You reach out and GetHipp, Inc. whenever you need assistance.  Send information and details via e-mail, fax or through conversations.  Be explicit with your expectations and always set deadlines for delivery.  Be available for questions and clarification while work is in progress. Communication is the key to a productive and successful "virtual" team.  Completed projects will be e-mailed, FedEx'd or faxed, based upon your requirements.

Payment is made by credit cards, money orders, and personal checks.  RUSH jobs incur an additional fee of 20%.

Would you rather work on a per job basis or monthly retainer?
A monthly retainer is nice because we build a rhythm together especially if you have regularly scheduled projects that GetHipp, Inc. can handle on a routine basis. Often times clients start with a per job agreement, are quite satisfied with the work, then realize that GetHipp is indispensable and negotiate a monthly agreement.

How much does a web site cost?
That depends on the scope of the project including the following:

  • number of pages
  • e-commerce capabilities
  • installation of message board
  • audio capabilities
  • autoresponders
  • viral marketing
  • writing or editing content
  • online promotions
  • password protected areas
  • miscellaneous services
  • You want it when? Rush jobs are extra!

I already have a website, but want some changes made and new pages added. Can you handle that for me?
Of course! GetHipp, Inc. can add forms, initiate e-commerce functionality, modify pages, add new pages and refresh your content. Just send us the details and we'll make your updates pronto!

What if I wanted to bundle your services? Perhaps have you update my web site and transform my ezine into HTML on a monthly basis plus send out a print mailing six times a year. Are these the kinds of services you perform?
Yes, most definitely. GetHipp, Inc. strives to earn your loyalty for all office/business services.

Is web hosting included in your price?
No, GetHipp does not host or resell hosting services. GetHipp, Inc. DOES do the research to locate a host who will provide the ideal hosting solution for the best price. Your hosting fees will be paid directly to the selected hosting service. GetHipp does not receive any kickbacks or commissions.

Do you work evenings and weekends?
GetHipp, Inc. works whenever clients need support. As with any business, it's not always possible to be available at the last minute, so planning ahead is always best.  But if you're in a jam and need last minute help, GetHipp, Inc. will always try to come through for you.  RUSH jobs incur an additional fee of 20%.

If I ask you to work on a project and you donít have the required software or skills, what will you do?
GetHipp, Inc. has access to Virtual Assistants with skills in all areas of business. If we are unable to meet your needs, we will locate someone who has the necessary skills and put them in touch with you so that you can work directly together.

Can you work on-site in my office from time to time?
If your office is located within 20 miles of our office, we can provide on-location support occasionally.  Billable hours will include travel time, as those are hours when the GetHipp, Inc. virtual office is closed to other clients.

Is it true that there are feathers in the GetHipp, Inc. office?
Absolutely!  The GetHipp, Inc. office assistant is always on duty and listening for the phone (or sometimes ringing like one!)

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GetHipp, Inc.
Providing Virtual Assistant Services since 1999
"We fill in your blanks and make you shine."
562.233.7015
Send email to GetHipp, Inc.
Located in Southern California
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